Privacy Policy
Last updated: 21 August 2025
1. Introduction
Splintered, operated by sole trader Praful Vadolia in Canberra, ACT, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information in compliance with Australian privacy principles.
2. Information We Collect
We may collect:
Name, email, phone number, and address (via website forms).
Payment details when purchases are made directly through the website.
Usage data from cookies and Google Analytics.
We do not knowingly collect information from individuals under 18 years of age.
3. How We Use Your Information
Your personal information may be used to:
Process and deliver your orders.
Communicate with you regarding enquiries or commissions.
Provide customer support.
Send updates and marketing communications (if you opt-in).
Analyse website usage and improve our services.
4. Sharing Your Information
We will never sell your data. Your information may be shared only with:
Payment processors (for order transactions).
Service providers involved in operating the website (e.g., hosting platforms).
5. Data Storage and Retention
All data is stored securely within our website’s CMS and supporting services. We retain personal data for up to 2 years, after which it is deleted unless legally required to retain it longer.
6. Cookies and Analytics
Splintered uses Google Analytics and Google Suite tools to track and analyse website usage. This may involve cookies that collect non-identifiable information about your activity.
7. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Opt out of marketing communications at any time.
Requests can be made by contacting praful@splintered.com.au.
8. Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Contact
For any privacy-related queries, please contact:
praful@splintered.com.au